Dear Customers of Ottawa Savings Bank,
We have certainly been living through very challenging times over the past few months. Ottawa Savings Bank is grateful for the loyalty and trust you’ve placed in us, and we truly value our banking relationship.
On Monday, June 8th, Ottawa Savings Bank will be re-opening our lobbies to walk-in service under our normal business hours. This includes our main banking facility in Ottawa as well as our two Twin Oaks Savings branches in Marseilles and Morris.
As we re-open, the health and safety of our customers and employees are of the utmost importance to us. We will continue to follow the Centers for Disease Control guidelines which include, but are not limited to, extensive cleaning and sanitization of high-touch areas, maintaining proper social distancing and requiring employees who exhibit any symptoms of illness to remain at home.
For security purposes, customers will be asked to remove face coverings upon entering our facilities. We understand that some of our customers may not be comfortable with this, and if that is the case, we ask that you please continue to use our drive-up facilities, ATMs and digital banking services which are always available for your convenience. For your safety, we have installed protective shields on our teller stations and teller-line staff will be wearing face coverings at all times. Other members of the Bank’s staff will be wearing face coverings where social distancing guidelines cannot be met.
We are looking forward to the re-opening of our lobbies and continuing to serve your banking needs with the high level of customer service that you’ve come to know and expect from Ottawa Savings Bank. Please stay safe and healthy!
Craig M. Hepner
President & CEO